UNIFIED COMMUNICATION SOLUTIONS

Unified Communications is a concept that describes the integration of enterprise communication services, Unified Communications Server from Matrix is a tool/portal/hardware providing enterprise communication services such as IM, presence information, voice (including IP telephony), Mobility features, audio, web & video conferencing, fixed-mobile convergence FMC, desktop sharing, data sharing, call control. with non-real-time communication services such as unified_messaging (integrated voicemail, e-mail, SMS, and fax).

Today’s dynamic enterprise environment requires smarter communication solution for diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have consistent in-office experience while working from home, between appointments or while on the move. Increasing competition, flexible work places and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce. With Collaboration and Mobility as the key aspects of business communications, the term ’Unified Communication’ has been evolved.

Today’s dynamic enterprise environment requires smarter communication solutions for diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have a consistent in-office experience while working from home, between appointments, or while on the move. Increasing competition, flexible workplaces, and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce. With Collaboration and Mobility as the key aspects of business communications, the term ’Unified Communication’ has been evolved.

Therefore, KANZ works on unified communication development with MATRIX which established in 1991. It is a leader in Telecom and Security solutions for modern businesses and enterprises. In addition to TELESOFT that have software solutions to provide call center projects.

KANZ do these collaborations to introduce you to an innovative, technology-driven, and customer-focused organization, feature-rich, reliable, and conform to the international standards. 

BENEFITS

WORKFORCE COLLABORATION
  • Streamlined Business Operations
  • Increased Staff Responsiveness to Customers
  • Increased Employee Effectiveness and Efficiency
  • Increased Availability to Customers
BUSINESS CONTINUITY AND NETWORKING
  • Anytime Connectivity with Customers
  • Customer Assistance whether Inside Office or On-the-Move
  • Assured Communication between Different Locations even in Case of Trunk Failure
  • Increased Visibility of entire Infrastructure from a Central Location
  • Minimum Downtime
COMMUNICATION CONVENIENCE
  • Identify Calls before Answering
  • Reduced Operator Call Volume
  • Automated Call Treatment
  • No Need of Changing Accustomed Dialing Patterns
  • Increased Employee Productivity and Efficiency
  • Work from Anywhere, Anytime
STAY CONNECTED
  • Multi-locational Connectivity
  • Seamless Employee Mobility
  • Universal Connectivity
EFFECTIVE RESOURCE UTILIZATION
  • Utilize Existing IT Infrastructure with Existing Telephones
  • Use same Internet Connection for Voice and Data
  • Increased Staff Productivity
  • Smartphone Carrying GSM Number as well as Office Desk Extension
LOWER TCO
  • No Need for External Devices such as Voice Mail system, Gateway or ATAs
  • Support for Diverse Network Types – Investment Protection
  • Avail Benefits of New-age Networks on a Common Communication Platform
  • Flexible Scalability
  • No Need of Changing Existing VOIP Devices (VOIP Gateways, SIP Server, SIP Phones) and Telephone Instruments
HIGHER ROI
  • Call Cost Saving on each Call
  • Optimum Utilization of Internet Bandwidth – using the same
  • Bandwidth for Voice and Data
  • Customer Satisfaction – Increased Responsiveness
  • Field Upgradable
  • Reduced Travel Charges within Office Premise and between Office and Field Resources
  • No Need for Additional Application for Configuration
CONTROL OVER OPERATIONAL COST
  • Reduced Long-distance Telephony Costs through VOIP
  • Free Inter-site VOIP Calling
  • No Need to Invest in New Infrastructure
  • Increased Organizational Efficiency
  • No Need for Separate Administrator for Multiple Locations

Applications

Unified Communications
Hybrid Communications
Multi-Location Communications
Mobility
Fixed Media Gateways
Universal Media Gateways