UNIFIED COMMUNICATION SOLUTIONS

Unified Communications is a concept that describes the integration of enterprise communication services, Unified Communications Server from Matrix is a tool/portal/hardware providing enterprise communication services such as IM, presence information, voice (including IP telephony), Mobility features, audio, web & video conferencing, fixed-mobile convergence FMC, desktop sharing, data sharing, call control. with non-real-time communication services such as unified_messaging (integrated voicemail, e-mail, SMS, and fax).

Today’s dynamic enterprise environment requires smarter communication solution for diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have consistent in-office experience while working from home, between appointments or while on the move. Increasing competition, flexible work places and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce. With Collaboration and Mobility as the key aspects of business communications, the term ’Unified Communication’ has been evolved.

Today’s dynamic enterprise environment requires smarter communication solutions for diversified roles of employees. Flexible device usage and round-the-clock connectivity is the need of the hour for the mobile workforce in order to have a consistent in-office experience while working from home, between appointments, or while on the move. Increasing competition, flexible workplaces, and timings give rise to the need for more collaborative communication solutions for in-office and mobile workforce. With Collaboration and Mobility as the key aspects of business communications, the term ’Unified Communication’ has been evolved.

Therefore, KANZ works on unified communication development with MATRIX which established in 1991. It is a leader in Telecom and Security solutions for modern businesses and enterprises. In addition to TELESOFT that have software solutions to provide call center projects.

KANZ do these collaborations to introduce you to an innovative, technology-driven, and customer-focused organization, feature-rich, reliable, and conform to the international standards.

BENEFITS

WORKFORCE COLLABORATION

Streamlined Business Operations
Increased Staff Responsiveness to Customers
Increased Employee Effectiveness and Efficiency
Increased Availability to Customers

BUSINESS CONTINUITY AND NETWORKING

Anytime Connectivity with Customers
Customer Assistance whether Inside Office or On-the-Move
Assured Communication between Different Locations even in Case of Trunk Failure
Increased Visibility of entire Infrastructure from a Central Location
Minimum Downtime

COMMUNICATION CONVENIENCE

Identify Calls before Answering
Reduced Operator Call Volume
Automated Call Treatment
No Need of Changing Accustomed Dialing Patterns
Increased Employee Productivity and Efficiency
Work from Anywhere, Anytime

STAY CONNECTED

Multi-locational Connectivity
Seamless Employee Mobility
Universal Connectivity

EFFECTIVE RESOURCE UTILIZATION

Utilize Existing IT Infrastructure with Existing Telephones
Use same Internet Connection for Voice and Data
Increased Staff Productivity
Smartphone Carrying GSM Number as well as Office Desk Extension

LOWER TCO

No Need for External Devices such as Voice Mail system, Gateway or ATAs
Support for Diverse Network Types – Investment Protection
Avail Benefits of New-age Networks on a Common Communication Platform
Flexible Scalability
No Need of Changing Existing VOIP Devices (VOIP Gateways, SIP Server, SIP Phones) and Telephone Instruments

HIGHER ROI

Call Cost Saving on each Call
Optimum Utilization of Internet Bandwidth – using the same
Bandwidth for Voice and Data
Customer Satisfaction – Increased Responsiveness
Field Upgradable
Reduced Travel Charges within Office Premise and between Office and Field Resources
No Need for Additional Application for Configuration